Insights from Francis Toye’s Interview with JUSTICE TRENDS
In a recent interview with JUSTICE TRENDS Magazine, Francis Toye, founder and CEO of Unilink, explored the transformative role of technology in the criminal justice sector. With decades of experience in developing secure digital solutions for prisons and probation services, Toye highlighted the urgent need for modernisation, efficiency, and rehabilitation-focused innovation.
From outdated IT systems to AI-powered tools that enhance safety and well-being, the conversation sheds light on the challenges and opportunities in correctional technology today.
Key Takeaways from the Interview
1. The Urgent Need for Digital Transformation in Corrections
Many prisons and probation services still rely on obsolete technology, with some institutions using MS-DOS systems from the 1980s. Francis Toye stressed the importance of modernising IT infrastructure to improve security, efficiency, and service delivery. However, budget constraints, security concerns, and institutional resistance to change remain significant hurdles.
2. Empowering Prisoners Through Self-Service Technology
Unilink’s self-service kiosks and digital systems are designed to empower inmates, giving them real-time access to critical information, including:
✅ Personal schedules
✅ Financial balances
✅ Visitation updates
By increasing transparency and reducing uncertainty, these tools help minimise frustration, prevent violence, and improve mental well-being. One inmate from HMP Northumberland described the system as moving from an “information blackout” to feeling like you mattered.
3. How Technology Supports Prison Staff and Reduces Administrative Burden
Prison officers often spend valuable time handling routine administrative tasks, limiting their capacity to focus on rehabilitation. By automating processes, Unilink’s self-service technology allows staff to dedicate more time to meaningful interactions with inmates, improving overall prison management.
Additionally, built-in survey tools enable prison administrators to gather real-time feedback from inmates, leading to better decision-making and improved conditions.
4. Proven Impact: Research and Global Adoption
Unilink’s solutions are already in use in over 200 correctional facilities worldwide, including in: the United Kingdom, Norway, Austria, The Netherlands, Australia, New Zealand.
Independent University of York research has confirmed that Unilink’s digital self-service tools contribute to rehabilitation, reduce reoffending, and enhance overall prison efficiency. In fact, offenders have conducted over two billion transactions using Unilink’s systems.
What’s Next for Digital Innovation in Justice?
Francis Toye’s insights reinforce a crucial message: Digital transformation is no longer optional—it is essential for creating safer, more humane, and more effective correctional services. As new AI-driven tools and risk monitoring systems emerge, the potential to improve mental health support, reduce self-harm, and enhance rehabilitation is greater than ever.
To delve deeper into this critical discussion, read the full interview with Francis Toye on JUSTICE TRENDS Magazine:
Share
